Working Memory: The assistant processes the current conversation with a customer, keeping track of the last few exchanges to provide relevant responses.
Episodic Memory: It retrieves past interactions with the same customer, such as complaints or feedback, to personalize its answers.
Semantic Memory: The assistant accesses company policies and FAQs to ensure its responses are accurate and consistent.
Procedural Memory: When asked to process a refund, the assistant uses its encoded workflows to execute the task efficiently.
Hierarchical Memory: The assistant prioritizes recent conversations (hot memory) while archiving older ones (cold memory) for long-term storage.
Prospective Memory: It schedules follow-ups and reminders for unresolved issues, ensuring no task is forgotten.
Shared Memory: Multiple assistants working across departments share a unified knowledge base, ensuring consistent communication and decisions.